Return & Refund Policy

At Native Roots Collective, we are committed to providing our customers with high quality, lab-tested products. Due to the nature of our products and to ensure the highest standards of product quality, safety, and compliance, all sales are final.

No Returns or Refunds

We do not accept returns, exchanges, or refunds on any products purchased in-store or online. Once a purchase has been completed, it is considered final.

This policy is in place to:

• Protect the health and safety of our customers.
• Maintain the integrity and quality of our products.
• Ensure compliance with industry best practices for consumable hemp products.

Product Quality & Transparency

We stand behind the quality of every product we sell. All products offered by NRC are independently third-party tested to verify potency, purity, and compliance.

Certificates of Analysis (COAs) and laboratory testing results are available for customer review at any time through the NRC website. We encourage customers to review these reports prior to making a purchase if they have any questions regarding product contents or testing.

Damaged or Incorrect Orders

If you receive an item that is damaged during shipping or you receive the wrong product due to our error, please contact us within 24 hours of receiving your order. We may request photographs of the product and packaging to assist in resolving the issue.

If the error was made by NRC, we will work with you to replace the incorrect or damaged item at no additional cost.

Questions Before You Purchase

Our team is happy to answer any questions regarding our products, ingredients, lab testing, or recommended use before you make your purchase. We encourage customers to ask questions prior to checkout, as all purchases are final.

By completing your purchase, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.